Privacy Policy

Effective Date: July 2, 2026

At ShivaGem (“we,” “our,” or “us”), we respect your privacy and are committed to protecting the personal information you provide while using our website, https://shivagem.com.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase our products and services.

1. Information We Collect

We may collect the following information:

Personal Information

• Full Name
• Email Address
• Phone Number
• Billing and Shipping Address
• Payment Information (processed securely through third-party payment gateways; we do not store your card details)

Automatically Collected Information

• IP Address
• Browser type
• Device information
• Pages visited
• Time spent on the website
• Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

• Process and deliver your orders
• Respond to customer inquiries
• Provide customer support
• Improve our website and services
• Send order confirmations and shipping updates
• Send promotional emails (only if you have opted in)
• Detect and prevent fraud or unauthorized activity
• Comply with legal obligations

3. Cookies

Our website uses cookies to improve your browsing experience and analyze website traffic.

You may disable cookies through your browser settings; however, some website features may not function properly.

4. Sharing of Information

We do not sell or rent your personal information.

We may share your information with:

• Payment gateway providers
• Shipping and logistics partners
• Website hosting and technical service providers
• Government authorities when required by law

All third-party service providers are required to protect your information.

5. Payment Security

Payments are processed through secure third-party payment gateways. We do not collect or store your debit card, credit card, or banking information on our servers.

6. Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

While we strive to protect your data, no internet transmission or electronic storage method is completely secure.

7. Data Retention

We retain your personal information only for as long as necessary to:

• Complete your orders
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

8. Your Rights

You may request to:

• Access your personal information
• Correct inaccurate information
• Delete your personal information (subject to legal requirements)
• Withdraw consent for marketing communications

To exercise these rights, contact us using the details below.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content. We encourage you to review their privacy policies before providing any personal information.

10. Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page along with the revised Effective Date.

12. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

ShivaGem

Website: https://shivagem.com

Email: support@shivagem.com