Terms & Conditions

Last Updated: July 2, 2026

Welcome to ShivaGem (“we,” “our,” “us”). By accessing or using https://shivagem.com, you agree to comply with and be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website.

1. Eligibility

You must be at least 18 years of age or use this website under the supervision of a parent or legal guardian.

2. Products

We offer natural gemstones, gemstone jewelry, and related products. While we strive to display product images, colors, sizes, and descriptions accurately, slight variations may occur due to natural characteristics, lighting, screen settings, or handcrafted finishing.

3. Pricing

• All prices are displayed in Indian Rupees (INR).
• Prices are inclusive of applicable taxes unless stated otherwise.
• We reserve the right to change prices without prior notice.
• In case of pricing or typographical errors, we reserve the right to cancel or refuse any order.

4. Orders

• Orders are subject to acceptance and product availability.
• After placing an order, you will receive an order confirmation email.
• This confirmation does not constitute acceptance of your order.
• We reserve the right to refuse or cancel any order for any reason.

5. Payments

We accept payments through secure payment gateways.

By placing an order, you confirm that:

• The payment method used belongs to you or you have authorization to use it.
• All payment information provided is accurate.

We do not store your debit or credit card details.

6. Shipping & Delivery

• Orders are processed within the timeframe mentioned on the website.
• Delivery timelines are estimates and may vary depending on courier services and location.
• ShivaGem is not responsible for delays caused by courier companies, weather conditions, customs, strikes, or other events beyond our control.

7. Returns & Refunds

Please refer to our separate Return & Refund Policy.

Refunds or replacements are subject to the conditions stated in that policy.

8. Cancellation

Orders may be cancelled before dispatch.

Once an order has been shipped, cancellation may not be possible.

Customized, certified, engraved, or made-to-order products cannot be cancelled once production has started.

9. Product Certification

Where applicable, gemstones are supplied with certification from recognized gemological laboratories.

Customers are advised to verify certificate details upon receipt.

10. Natural Gemstone Disclaimer

Natural gemstones may contain inclusions, color variations, surface markings, or internal characteristics that are natural features and should not be considered defects.

Healing, astrological, or spiritual information provided on the website is based on traditional beliefs and should not be interpreted as medical, scientific, or guaranteed outcomes.

11. Intellectual Property

All content on this website, including but not limited to:

• Images
• Product photographs
• Logos
• Graphics
• Product descriptions
• Website design
• Text

is the exclusive property of ShivaGem and may not be copied, reproduced, distributed, or used without prior written permission.

12. User Conduct

You agree not to:

• Use the website for unlawful purposes.
• Attempt unauthorized access to our systems.
• Upload malicious software.
• Interfere with the operation of the website.
• Copy or misuse website content.

13. Privacy

Your use of this website is also governed by our Privacy Policy.

By using the website, you consent to the collection and use of information as described in that policy.

14. Limitation of Liability

To the fullest extent permitted by law, ShivaGem shall not be liable for any indirect, incidental, special, or consequential damages arising from:

• Use of the website
• Purchase of products
• Delay in delivery
• Website interruptions
• Technical errors

Our total liability shall not exceed the purchase value of the product concerned.

15. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for their content, services, privacy practices, or terms.

16. Force Majeure

We shall not be liable for delays or failure to perform obligations due to events beyond our reasonable control, including natural disasters, pandemics, governmental actions, transportation disruptions, cyberattacks, or other force majeure events.

17. Governing Law

These Terms & Conditions shall be governed by the laws of India.

Any disputes shall be subject to the exclusive jurisdiction of the competent courts where ShivaGem operates its principal place of business.

18. Changes to Terms

We reserve the right to modify these Terms & Conditions at any time.

Updated versions will be posted on this page with the revised effective date.

Continued use of the website constitutes acceptance of the updated terms.

19. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us through the contact information provided on the ShivaGem website.